Recent changes in the management of healthcare contracts have brought some clarity to providers who had been affected by facility-level mismatches. The Social Health Authority has confirmed that it has completed the first batch of reviews focusing on contracts and facility records, marking an important step in cleaning up records under the current health financing system.
In a notice released on Monday, December 22, the authority explained that it had carried out a detailed verification exercise. Facility licensing records submitted by healthcare providers were carefully checked against official data from the Kenya Medical Practitioners and Dentists Council.
At the same time, the authority confirmed the correct Kenya Essential Package for Health level for each facility. This process was meant to ensure that every provider is classified correctly and operating under terms that reflect their actual capacity and services.
Following this review, healthcare facilities were asked to amend their contracts so that the details matched their declared and verified status. According to the authority, providers who have already completed these amendments have now been cleared.
This clearance allows them to continue offering services under the scheme without disruption. The authority stressed that aligning contract details with verified records is necessary for accountability and proper administration of public health funds.
The authority also addressed concerns about delayed claims during the amendment period. It revealed that all claims submitted while facilities were updating their contract information have been reviewed using the new contract status.
Providers whose claims were validated were given reassurance that payments would be made by Wednesday, December 24, 2025. This announcement was meant to ease fears among healthcare providers who rely on timely payments to keep their operations running smoothly.
To support providers who may still have questions or need help, the authority directed them to use official communication channels.
These include contacting the authority through its official email, reaching out to the County Office Manager, or calling the toll-free line. Providers were also informed that they could request access to the updated list of cleared facilities through these same channels.
This directive did not come in isolation. It followed earlier communications related to contract administration under the Public Officers Medical Scheme Fund.
On November 25, 2025, the authority invited all contracted healthcare providers to log into its e-contracting platform to sign an addendum linked to the scheme.
The signing session was scheduled for December 6 at 6 PM and was meant to cover the management of all schemes under the fund. Providers were informed that further instructions and links would be sent directly to their registered email addresses.As the process continued, the authority also took time to warn providers about fraud.
On December 2, 2025, it issued an alert after reports emerged of fake messages asking healthcare providers to pay fees during the signing of the addendum.
