The Kenya Revenue Authority (KRA) has enhanced the iTax system in readiness for high traffic ahead of the 2020 annual income tax return deadline set for June 30th.
The Authority is promoting the use of digital channels.
One of these channels is KRA M-Service App in light of the prevailing COVID-19 pandemic.
The pandemic has seen minimal visits to public places as a safety measure.
Further, KRA has put in place the necessary measures to support taxpayers who may need assistance during the filing season virtually.
According to KRA, over 3.8 Million Kenyans filed their returns successfully by June 20 translating to over 20 percent growth.
Compared to the 3.1 million who filed their returns by the same period the previous year.
Marketing and Communication Deputy Commissioner Ms. Grace Wandera attributes the increase in the number of returns filed to the current stability of the iTax system.
She has further adds that more taxpayers are expected to file their returns before June 30, 2021.
The iTax system is currently very efficient, enabling taxpayers to file their returns 24 hours a day, without hitchesMs Wandera says
The Commissioner further confirms the extension of opening hours of their Service Centres and Contact Centre to serve the increasing footfall.
In the month of June alone, we have served over 230, 000 customers, registering 71 percent growth of customers seeking services at the Huduma Centres and Service Centres compared to last yearMs Wandera said
Additionally, Customer support for filing of returns has also been optimized through various channels.
That include;calls, emails, social media, chats, KRA service centres and Huduma centres.
The Authority is serving approximately 20,000 customers in various channels daily.
The numbers are expected to soar as the deadline approaches.