I&M Bank faces growing questions over customer’s KSh180,700 transfer to un-recognised Airtel number
A client of I&M Bank woke up to find KSh 180,700 gone from their account and sent straight to an Airtel number, 254100057823. The transfer happened without their knowledge or consent. They use biometric authentication for banking and insist they never approved the move. The money left quietly, and they only learned about it after