At least 13 people have been injured in a stampede at the Likoni channel during the evening rush hour.
The incident happened after the MV Safari ferry, one of the newest in the fleet, broke down on Tuesday, July 21.
Kenya Red Cross officials stationed at the Island attended to the injured in conjunction with County community health workers.
“I have been at the same spot for more than three hours. The traffic is not moving,” one of the motorists caught in the gridlock told the Daily Nation.
MV Safari arrived at the Port of Mombasa on April 25.
Kenya Ferry Services managing director Bakari Goa highlighted to the Star that the problem started at around 3.30pm when MV Kwale, while at the mainland ramp, hit MV Safari.
The impact left a hole on the side of the MV Safari, causing water to flood into the engine room.
MV Safari had to be tagged to safety by one of the KPA tug boats.
KFS said it would issue a comprehensive statement in due course.
There was congestion at the waiting bay, which was already full. Commuters ran out of patience and pushing and shoving started, oblivious to social distancing directives to curb the spread of the coronavirus.
They overwhelmed the security guards manning the gates at the waiting bay after MV Jambo arrived to ease the congestion.
Some were rushed to various hospitals as Red Cross officials arrived to help the injured.
In October last year, a ferry stalled midstream with passengers and vehicles.
MV Likoni developed mechanical problems and started drifting under heavy ocean currents.
MV Jambo was forced to push the stalled ferry to the shore and vehicles were forced to exit in reverse while passengers stampeded out of the ferry.
See more photos and video from the incident below (WARNING: GRAPHIC IMAGES)