Kenya Airways (KQ) has won the E-commerce Travel and Tourism Award during this year’s Kenya E-commerce Awards.
The win is driven by the maximized marketing efforts the airline’s team has engaged in to make a positive difference and set world-class standards across its touchpoints.
Kenya Airways acting Chief Commercial and Customer Experience Officer Julius Thairu lauded the achievements through its efforts in building a seamless, navigable, consumer-friendly website.
This award is an acknowledgment of the hard work that our team continues to engage in to make a positive difference and set world-class standards across all our touch points with our customers.he said.
According to Thairu, the award signals KQ’s commitment to improving guest’s experience amid the harsh effects of the pandemic.
Launched in 2019, the Kenya E-commerce Awards is an annual awards ceremony that celebrates the best brands in Kenya’s digital commerce and marketplaces space.
This comes barely a week after the airline conserved Ksh.1.5 billion in cash in six months to June this year after successful negotiations on craft leasing terms with its lessors.
This is to set itself on a path expected to yield up to Ksh.4.9 billion in savings from fleet ownership and operations by the end of December this year.
Kenya Airways Chief Executive Officer Allan Kilavuka said the reduced operations by the carrier is due to the ongoing COVID-19 pandemic strife that has forced the airline’s hand in negotiating its pre-existing leases.
Financial Year Results
In its financial year results, the airline strived to narrow the losses it made in the year 2020 at Ksh.14.4 billion to post Ksh.11.5 billion loss.
The airline attributed the lower consumption of fuel due to fewer flights.
Other factors are reduction in fleet ownership costs following negotiations with aircraft owners who lease planes to KQ and drop in operating cost over the six months.
The losses are despite KQ’s cargo business posting growth.
In the period under review, the airline’s revenues dropped to Ksh.27.35 billion compared to Ksh.30.21 billion registered during a similar period last year.
The drop was due to Covid 19.