Garage owners and Assessors will enjoy a claim’s self-service provider portal to increase efficiency in the claims’ reconciliation process.
This comes after CIC Group launched the portal that will operate under the General Business unit serving garage owners and assessors.
As well as investigators, and adjusters around the clock.
CIC Managing Director Fred Ruoro says the company has invested in a technology that empowers the garage owners and the company to transact effortlessly.
This technology shortens processes, brings to reality our goal of going paperless, and provides efficiency for the benefit of our clientelesaid Ruoro.
Further, he says the portal will automate the bidding system aiding garage owners to respond to bid invitations from CIC Group online.
Confirm receipt of repair vehicles at the garage, initiate the release, and aid the re-inspection process of motor vehicles among other services.
Additionally, the portal will also allow tracking of turnaround time and improve documentation for garages.
CIC Group GM Marketing & Customer Experience Mr. Joseph Kamiri says the platform is part of CIC’s transformation process, incorporating technology and eliminating paperwork to serve customers efficiently.
Through this innovation, we plan to continue keeping our word, ensuring that we provide our customers and partners with the best customer experience.Mr.Kamiri said.
The company plans to increase engagement with garages and assessors through a robust system with processes such as assessor fee notes updated in the core system instantaneously through the portal.
The portal will also promote better document management while improving communication to the various stakeholders through email triggers.