The video of two customers being harassed at a supermarket in Buruburu has left many Kenyans angry, disgusted, and demanding justice.
What should have been a simple milk purchase ended in violence, humiliation, and public outrage. In the video, the customers explain how they found no staff at the milk deposit section and decided to do it themselves.
They went on to pay and got a receipt, but minutes later, they were called back, accused of depositing 57 litres of milk in a 2-litre bottle, and then things took a brutal turn.
“We were very confused. The manager took us to the control unit and started beating both my brother and me. When I questioned why he was beating us, he refused to respond,” one of the customers explained.
That alone speaks volumes about the rot within the management of this supermarket. No decent business should allow such treatment of customers under any circumstances.
Accusing someone of stealing, tearing their receipt, dragging them into a storage unit, and physically assaulting them is not just unprofessional it’s criminal.
Even more disturbing is that this isn’t the first time this manager has allegedly mistreated customers.
Reports claim he has previously arrested innocent shoppers and made up charges against them. If true, this points to a larger issue within the company’s leadership and training.
Suspending the manager only after the public began pushing for a boycott shows the supermarket didn’t act out of principle but out of pressure.
In their official response, the retail chain stated, “As soon as we became aware of the situation, we took immediate action by placing the staff involved on suspension. We have personally reached out to the affected customer to offer our heartfelt apologies, reassurance, and support.”
While this may sound like a step in the right direction, the damage is already done.
A true apology begins with accountability, and nothing short of a full investigation, legal action, and internal reforms will be enough to regain public trust.
This incident should not be treated as just another PR problem to fix with a press release.
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